Web-based Call Logging Software - Request4000

RAM's Request4000 is a web-based call logging facility, designed to integrate seamlessly with both Maintenance4000 to generate work orders, and with Help4000 to generate helpdesk cases. The system allows calls to be logged from any remote location using a web browser, enabling users to report software or maintenance issues with ease. Users can then opt to receive case updates regarding the status and escalation of a logged call by email, and are also able to access details of their case by logging into the application.

Once a call has been submitted, administrators are able to view the case, which arrives equipped with a unique call reference number, on a list of outstanding cases. Calls may be grouped if necessary and full case details, including notes and current status, can be accessed.

An easy-to-use, time-saving system which can be built directly into the company intranet for ease of use, Request4000 is a significant strategic appendage to RAM's Maintenance4000 and/or Help4000 systems.

Features & Benefits of Web-based Call Logging :

• Enables information to be recorded at the source and in a uniform fashion.
• Provides a standard method for the processing and escalation of requests.
• Reduces the probability of error inherent in manual data capture/input and provides a more accurate record of information.
• Integrates seamlessly with both the Maintenance4000 and Help4000 systems.
• Offers an optionally configurable homepage to ensure that the system remains consistent with company standards.
• Utilises the latest ASP.NET technology.

Real Asset Management strives to maintain its high standards within the software industry and has received the following accreditations: