Problem process reporting software

Help4000 is a problem reporting solution that provides a centralised system for recording reports of issues with assets, inventory items and software products.

A knowledge base assists with finding a solution and automatically generates actions to be taken. Cases can be escalated to other departments (e.g. Facilities Management) and tracked through to completion.

Features & benefits of problem process reporting software

• Complete history of each user's past problems is instantly available.
• History of problems and solutions for similar items are viewable for guidance.
• Emails, e-faxes and work orders can be sent automatically.
• Automatic action plans and scheduled escalations.

Real Asset Management strives to maintain its high standards within the software industry and has received the following accreditations: