RAM's Technical Support
RAM has a dedicated and knowledgeable technical support team available to assist with any query both quickly and easily.
E-mail, telephone, fax and postal support is available for all modules within the Series4000 suite and our polite and knowledgeable support team are at your disposal every weekday between the hours of 8am and 6pm.
Queries are assigned in the order that they are received to a technical support consultant in order that the process is managed to a satisfactory conclusion.
Benefits of RAM's Technical Support Services:
- A reliable helpdesk facility, manned by a dedicated team of consultants with a combined total of over 30 year’s asset management experience.
- Customers are granted access to RAM's FTP site which can be used to assist with data transfer.
- Unlimited assistance is on all issues relating to RAM's Series4000 product suite.
- Product upgrades can be issued to a client electronically or via CD.
- Product enhancements (which include compliancy with the latest sector-specific accounting regulations) are released at no additional cost within the annual maintenance agreement.
- A global support network is offered with technical assistance available in a number of countries.
- All documentation is scanned and held electronically to assist with client management.
The technical support team can be contacted by telephone or email as follows:
Fixed Asset Division
Email: techsupport@ramplc.com
Telephone: +44 (0)1689 892 121
Transport & Logistics Division
Email: rlsupport@ramplc.com
Telephone: +44 (0)1689 892 111
