We know that the implementation of any new system into an operational business can be difficult at the best of times. So, at RAM we try our best to make the process as simple and painless as possible, and that starts with establishing a clear set of expectations and an open communication path.
From experience, the main reason for a troubled implementation comes down to these two things, and it is our belief that the responsibility lies with us to make sure that our client has a good understanding of what is involved and how much input they will need to have during the process. Setting expectations and making sure that a route for open dialogue is established at the outset can help rectify problems before they even arise.
Although we always try to do as much as possible to ensure a stress-free, smooth implementation, it also cannot be assumed that we can take control of every aspect of the process. It is essential for the end user to be involved from the start in order for the implementation to be seamless.
To address the bumps you might hit along the way, we have put together five-steps to help ease implementation stress.
Step one: The informal kick-off - At this meeting we ascertain roles and appoint a key point of contact; usually the main project lead. We know it can be confusing when there are too many contacts involved and we also want to make sure we build a relationship with one or a small handful of individuals in the process.
Step two: Getting up to date – We will always sit down the client and spend time discovering the individual requirements through process mapping documents. We know that every client is different, so every process mapping document needs to be different too.
Step three: Uploading clean data – It often isn’t until the data has been uploaded into the system that our clients can get a real feel for how the product works, and will work for their business. But, if your data is full of anomalies then it can take longer to cleanse that data; increasing implementation time and creating an unnecessary bump in the road. Make sure all the data you are providing is fresh, cleansed and ready to be used.
Step four: Fine tuning – Once the data is in, we can then start to finely tune and configure the system to suit each individual client’s needs.
Step five: Handover – Once the implementation has been successful we hand you over to our dedicated support team who can deal with any issues that arise. It’s crucial to remember that we are only at the end of a phone if you ever need us.
Again, throughout all of this, communication is KEY! The main feedback we receive is that the client wants to know what is happening at each point on the way; at RAM we pride ourselves on achieving this.
It is also important not to forget that at RAM we work across all sectors, which means we can offer advice and best practice throughout the process. We feel that our understanding of the client’s needs and the accumulation of experience our implementation team brings with them makes us a reliable and trustworthy partner.
We know the key to a successful implementation and we form good relationships with our clients in order to make it happen.