One of RAM’s specialist Asset Management account managers, Richard Exley, recently took a 5 day business trip to Harare, Zimbabwe. During his 5 day visit Richard had a full diary which saw him training RAM’s support consultants, demonstrating our asset management solution to various organisations and attending a Sage User Conference.
A large portion of the trip was spent with our new African support consultants and, following the training sessions, the team are now in a position to confidently implement and offer first line support for the product suite. We are pleased that our local support is expanding from South Africa across the continent.
Between training sessions, Richard managed to fit in two site visits and took the opportunity to assist our African consultants in the delivery of a demonstration of RAM’s asset management solution and its seamless integration with Sage. Both organisations received the presentation with a lot of enthusiasm and we hope to be working very closely with them in the near future.
On day five of the trip, Richard attended a Sage User Conference. RAM was one of 5 vendors selected to present on the day which generated interest from a number of Sage clients, requesting further information and product demonstrations. Our newly trained consultants hope to put what they have learnt into immediate practice following the event. Annastacia Mareya, a Sage consultant who also attended the Sage User Conference, comments ‘Richard’s visit was insightful, informative, enlightening and I believe that RAM offer a product that will continue to break ground in the African market as it has in the UK’
Richard had a great time assisting in the expansion of RAMs presence internationally and assisting our consultants in developing their knowledge and working closely with us to ensure that we can provide international consistency. He even managed to have some time out of the office and comments ‘The Zimbabwean people are some of the friendliest I have ever met and they suggested I try their national dish, Sadza, a cornmeal based dish (similar to porridge) eaten with a relish such as vegetable stew, or meat in the more affluent areas - not quite my usual Sunday lunch but I enjoyed having the opportunity to experience some of the local cuisine!’
We look forward to progressing the opportunities we have been presented with and increasing our customer base in Africa with the help of our local implementation and support team in Zimbabwe.