RAM has a dedicated and knowledgeable technical support team available to assist with any query, both quickly and easily.
As you may know, Real Asset Management is part of MRI Software and RAM customers can benefit from first class support through the myMRI Client Portal. The best way to access support is via the portal but you can also contact us by telephone. Our polite and knowledgeable support team are at your disposal every weekday between the hours of 8am and 6pm.
Benefits of RAM's Technical Support Service
- Product enhancements (which include updates to ensure compliance with the latest sector-specific accounting regulations) are released at no additional expense, as outlined within the client’s annual maintenance agreement.
- Customers are granted access to RAM's FTP site which can be used to assist with data transfer.
- Unlimited assistance on all issues relating to RAM's product suite.
- Product upgrades can be issued electronically or by the client’s preferred method.
- A global support network is offered with technical assistance available in a number of countries.
- All documentation is scanned and held electronically to assist with client management.